Returns & Exchanges

If you are dissatisfied with one of our Products, we will refund the amount paid for that Product in your most order (if you received a discount, then the amount we will refund is the discounted price) if you provide notice to us as described below. Refund requests must be made directly to us at info@kinlo.com within 30 days of the date of shipment by KINLÒ. We are not liable for Products that you return to us that are damaged or lost in transit to KINLÒ, so we advise you to return your Product using a tracked delivery method. Promptly following KINLÒ’s receipt of your request (typically within five (5) business days), or, if applicable, promptly following return of your Product, KINLÒ will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, KINLÒ does not control when a specific credit card or Payment Method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.

We will not provide a refund for a request that is received by KINLÒ more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. Finally, we do not provide a refund for returned Product requests that are abusive or unfairly taking advantage of our policy, including but not limited to, repeat refund requests on the same Product or repeat refund requests without return of the applicable Product.

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